Luxury Coastal Resort
A stunning coastal hotel held back by weak visibility and pricing issues rebuilt into a strong, trusted online performer with a renewed digital presence
Location
Koggala, Sri Lanka
Overview
Rebuilding digital presence for a high-potential coastal escape.
This 24-room luxury property had strong product appeal but lacked the online infrastructure to match it. With pricing inconsistencies, weak visuals, and limited OTA visibility, the property struggled to attract the right audience. Our objective was to rebuild trust, visibility, and performance through a complete digital reset while preparing the hotel for long-term revenue growth.
Our Approach
A structured optimisation strategy built on clarity, consistency, and storytelling.
We rebuilt the hotel’s OTA ecosystem from the ground up — correcting rate parity, upgrading visuals, refining content, and aligning promotions with real demand patterns. The website experience was improved to support direct bookings, while staff were guided on review management and digital best practices to ensure long-term consistency.
Key components of our approach included:
Rebuilt OTA listings with new visuals, corrected rates, and targeted promotions
Fixed all price parity gaps across OTAs
Revamped the website with a cleaner UX and integrated direct booking engine
Seasonal social content and localised SEO to improve reach
Review strategies and staff training to sustain long-term improvements
Results & Impact
A complete turnaround in revenue, visibility, and guest confidence.
The property achieved significant year-on-year revenue and room night growth, reduced cancellations, and regained pricing confidence. More importantly, it established a strong, trusted digital identity that continues to support high-value bookings.
Some notable results include:
175% Revenue Growth year over year
251% Room Night Growth year over year
54% Cancellation Reduction year over year
Beyond the numbers, the hotel gained a stable rate structure, a recognisable online identity, and a scalable platform for continuous growth.
Luxury Coastal Resort
A stunning coastal hotel held back by weak visibility and pricing issues rebuilt into a strong, trusted online performer with a renewed digital presence
Location
Koggala, Sri Lanka
Overview
Rebuilding digital presence for a high-potential coastal escape.
This 24-room luxury property had strong product appeal but lacked the online infrastructure to match it. With pricing inconsistencies, weak visuals, and limited OTA visibility, the property struggled to attract the right audience. Our objective was to rebuild trust, visibility, and performance through a complete digital reset while preparing the hotel for long-term revenue growth.
Our Approach
A structured optimisation strategy built on clarity, consistency, and storytelling.
We rebuilt the hotel’s OTA ecosystem from the ground up — correcting rate parity, upgrading visuals, refining content, and aligning promotions with real demand patterns. The website experience was improved to support direct bookings, while staff were guided on review management and digital best practices to ensure long-term consistency.
Key components of our approach included:
Rebuilt OTA listings with new visuals, corrected rates, and targeted promotions
Fixed all price parity gaps across OTAs
Revamped the website with a cleaner UX and integrated direct booking engine
Seasonal social content and localised SEO to improve reach
Review strategies and staff training to sustain long-term improvements
Results & Impact
A complete turnaround in revenue, visibility, and guest confidence.
The property achieved significant year-on-year revenue and room night growth, reduced cancellations, and regained pricing confidence. More importantly, it established a strong, trusted digital identity that continues to support high-value bookings.
Some notable results include:
175% Revenue Growth year over year
251% Room Night Growth year over year
54% Cancellation Reduction year over year
Beyond the numbers, the hotel gained a stable rate structure, a recognisable online identity, and a scalable platform for continuous growth.
Luxury Coastal Resort
A stunning coastal hotel held back by weak visibility and pricing issues rebuilt into a strong, trusted online performer with a renewed digital presence
Location
Koggala, Sri Lanka
Overview
Rebuilding digital presence for a high-potential coastal escape.
This 24-room luxury property had strong product appeal but lacked the online infrastructure to match it. With pricing inconsistencies, weak visuals, and limited OTA visibility, the property struggled to attract the right audience. Our objective was to rebuild trust, visibility, and performance through a complete digital reset while preparing the hotel for long-term revenue growth.
Our Approach
A structured optimisation strategy built on clarity, consistency, and storytelling.
We rebuilt the hotel’s OTA ecosystem from the ground up — correcting rate parity, upgrading visuals, refining content, and aligning promotions with real demand patterns. The website experience was improved to support direct bookings, while staff were guided on review management and digital best practices to ensure long-term consistency.
Key components of our approach included:
Rebuilt OTA listings with new visuals, corrected rates, and targeted promotions
Fixed all price parity gaps across OTAs
Revamped the website with a cleaner UX and integrated direct booking engine
Seasonal social content and localised SEO to improve reach
Review strategies and staff training to sustain long-term improvements
Results & Impact
A complete turnaround in revenue, visibility, and guest confidence.
The property achieved significant year-on-year revenue and room night growth, reduced cancellations, and regained pricing confidence. More importantly, it established a strong, trusted digital identity that continues to support high-value bookings.
Some notable results include:
175% Revenue Growth year over year
251% Room Night Growth year over year
54% Cancellation Reduction year over year
Beyond the numbers, the hotel gained a stable rate structure, a recognisable online identity, and a scalable platform for continuous growth.